Terms of service
Welcome to GREBELLA. By accessing or purchasing from our website www.grebella.com, you agree to the following Terms of Service. Please read them carefully before using our site.
1. General Information
GREBELLA is an independent premium brand offering handbags and accessories, designed with precision and crafted with care. Throughout this site, the terms "we," "us," and "our" refer to GREBELLA. By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms. We reserve the right to update or modify these Terms at any time. Any new features or tools added to the store are also subject to these Terms.
2. Online Store Terms
- You must be at least 18 years old, or have the consent of a parent or guardian, to use this website.
- You agree not to use our products for any illegal or unauthorized purpose.
- Any violation of these Terms may result in termination of your access to our Services.
3. Product Information
We make every effort to display our products as accurately as possible, including colours, textures, and finishes. However, due to variations in screens and displays, we cannot guarantee that colours shown are exact. As each piece is handcrafted, natural variations in leather and finish are part of its character. All descriptions, images, and prices are subject to change without notice.
4. Pricing & Payments
- All prices are shown in EUR (€) and include applicable VAT.
- We currently ship within the European Union. VAT is included in the price, and no additional customs duties or import taxes apply.
- Prices may change without prior notice.
- Payments are securely processed through our authorised payment partners.
- By completing a purchase, you confirm that the billing information provided is accurate and authorised.
5. Shipping
Each GREBELLA piece is shipped across the European Union from Barcelona, Spain. Orders are dispatched within 1–2 business days and typically delivered within 3–5 business days. For full details, please review our Shipping Policy. We are not responsible for delays caused by carriers, strikes, or other circumstances beyond our control.
6. Returns & Refunds
Your satisfaction matters to us. You may request a refund, exchange, or store credit within 14 days of delivery, for any reason. Items should be returned in their original, resaleable condition with all packaging; pieces showing use or damage beyond normal inspection may be subject to a deduction reflecting their diminished value. Photo documentation is required before a return is approved. For full details, please refer to our Return & Refund Policy.
7. Intellectual Property
All content on this website — including text, images, graphics, logos, and product designs — is the exclusive property of GREBELLA and is protected by international copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission from GREBELLA.
8. Personal Information
Your submission of personal information through our store is governed by our Privacy Policy. We handle your data responsibly and in accordance with the GDPR.
9. Limitation of Liability
GREBELLA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. While we aim for excellence in every piece, natural variations in leather and craftsmanship are part of the uniqueness of each one.
10. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Spain. Any disputes will be handled under the exclusive jurisdiction of the courts of Barcelona, Spain.
11. Contact
For questions about these Terms or any legal matters, please contact us at support@grebella.com.