FAQ
Who is the GREBELLA woman?
Someone who values quality, intentional design, and quiet confidence. She doesn’t chase attention — it naturally finds her.
How should I care for my GREBELLA bag?
Each bag is crafted with precision using high-quality materials.
General care tips:
- Store your bag in its dust bag when not in use
- Avoid prolonged exposure to sunlight, humidity, or heat
- Keep away from sharp objects that may scratch the surface
- Clean gently using a soft, dry cloth
- Avoid contact with lotions, perfumes, and makeup
Do you release seasonal collections?
We don't follow seasons, and we don't follow trends.
A new piece arrives when its design feels right — not when a calendar says so. Our approach is slow, considered, and made to last, so what we create holds its place long after a season would have passed.
Will GREBELLA release new colors?
Always.
We're continually exploring new colours and new materials — it's part of how the GREBELLA world keeps unfolding. But we do it on our own terms, never to chase what's trending.
When a colour or material earns its place, we introduce it quietly and intentionally, and like everything we make, it's crafted to order rather than mass-produced.
Shipping
How much is shipping?
Standard shipping is completely free on all orders within the EU — no minimum.
Prefer it faster? Express delivery is available at checkout for a flat €15. Every order is fully tracked and insured.
Will I receive tracking?
Absolutely.
Once your order ships, you’ll receive a tracking link with real-time updates.
How long does delivery take?
Orders are dispatched within 1–2 business days. Standard delivery arrives within 3–5 business days across the EU;
Express arrives within 1–2 business days. You'll get a confirmation email right away, and a tracking link as soon as your piece ships.
What happens if my order arrives damaged?
Email us within 48 hours at support@grebella.com with photos of the item and packaging.
We will resolve it as a priority.
Returns and Refunds
Do you accept returns?
Yes — and returns are completely free across the EU. You may request a full refund, exchange, or store credit within 14 days of delivery, for any reason.
Just email support@grebella.com with your order number and we'll send you a prepaid, tracked return label.
See our Return & Refund Policy for full details.
What if my item arrives damaged or faulty?
If your item arrives damaged or incorrect, notify us within 48 hours of delivery with clear photos of the issue.
Once verified, we will arrange a replacement or, if necessary, a refund.
How do I start a return?
Email support@grebella.com within 14 days of delivery with your order number and your reason for returning.
We'll reply within 48 hours with a prepaid, tracked return label — returns are free, so you just print it and drop your parcel at a carrier point.
What if I have concerns before purchasing?
Transparency is central to GREBELLA.
If you are unsure about anything (sizing, color, materials, or details) our Client Care team is here to assist you before you place your order.