Refund policy

Our promise to you

Every GREBELLA piece is crafted with exceptional care. We want you to love what you receive — and we're here to make sure you do. If you have any questions before ordering — about colour, materials, or how a bag will carry — reach out at support@grebella.com before you place your order. We'd always rather help you choose well.

Free returns, within 14 days

If your piece isn't right, you may return it for a full refund, exchange, or store credit within 14 days of delivery, for any reason. Shipping is on us both ways — returns are completely free, anywhere in the EU.

How to start a return

Email support@grebella.com with your order number and your reason for returning. Our Client Care team will reply within 48 hours with a prepaid, tracked return label — simply print it, pack your piece, and drop it at your nearest carrier point.

Return condition

You're welcome to inspect your piece as you would in a boutique. Once your return is approved, please send it back:

• In its original, resaleable condition
• With all original packaging, dust bag, and accessories included

Items returned with signs of use or damage beyond normal inspection may be subject to a deduction reflecting their diminished value.

Your refund

Once we receive and inspect your return, we'll process your refund, exchange, or store credit within 5 business days. Refunds are issued to your original payment method.

Exchanges

Once we receive your original piece, your exchange is dispatched within 1–2 business days and typically arrives within 3–5 business days.

Damaged or faulty items

If your order arrives damaged or faulty, contact us within 48 hours of delivery at support@grebella.com with photos of the item and packaging. We'll arrange a replacement or full refund, return shipping fully covered.